@keyframes slideInUp{0%{transform:translateY(100%);opacity:0}to{transform:translateY(0);opacity:1}}@keyframes slideInDown{0%{transform:translateY(-100%);opacity:0}to{transform:translateY(0);opacity:1}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes fadeOut{0%{opacity:1}to{opacity:0}}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@keyframes fadeUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes slideInRight{0%{opacity:0;transform:translate(24px)}to{opacity:1;transform:translate(0)}}@keyframes pop{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}@keyframes blink{0%,to{opacity:.25}50%{opacity:1}}.transition-all{transition:all .2s ease-in-out}input:focus,textarea:focus,select:focus{outline:none;box-shadow:0 0 0 3px #0000001a}button:disabled,input:disabled,textarea:disabled,select:disabled{opacity:.6;cursor:not-allowed}.error-input{border-color:#ba1a1a!important;background-color:#fff8f7}.error-text{color:#ba1a1a;font-size:.75rem;margin-top:.25rem}.spinner-container{display:flex;justify-content:center;align-items:center}.spinner{animation:spin 1s linear infinite}.tooltip{position:relative;display:inline-block}.tooltip .tooltiptext{visibility:hidden;background-color:#333;color:#fff;text-align:center;border-radius:6px;padding:5px 0;position:absolute;z-index:1;bottom:125%;left:50%;margin-left:-50px;opacity:0;transition:opacity .3s}.tooltip:hover .tooltiptext{visibility:visible;opacity:1}.animate-fadeUp{animation:fadeUp .22s ease}.design-scrollbar::-webkit-scrollbar{width:8px;height:8px}.design-scrollbar::-webkit-scrollbar-track{background:transparent}.design-scrollbar::-webkit-scrollbar-thumb{background:#d7dbe6;border-radius:99px}.card-primary{background:#fff;border-radius:12px;padding:18px;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out}.card-primary:hover{box-shadow:0 4px 12px #00000014;transform:translateY(-1px)}.card-neumorphic,.card-neumorphic:hover{background:#fff;border-radius:12px;padding:18px;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out}.card-neumorphic:hover{box-shadow:0 4px 12px #00000014;transform:translateY(-1px)}.btn-primary{padding:12px 18px;border-radius:14px;background:#1da85a;color:#fff;font-size:14px;font-weight:700;cursor:pointer;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;border:none;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;display:inline-flex;align-items:center;justify-content:center}.btn-primary:hover{background:#15884d;box-shadow:0 4px 12px #1da85a26;transform:translateY(-1px)}.btn-primary:active{transform:translateY(0);box-shadow:0 1px 3px #0000000d}.btn-primary:disabled{opacity:.6;cursor:not-allowed;transform:none}.btn-neumorphic-primary{padding:12px 18px;border-radius:14px;background:#1da85a;color:#fff;font-size:14px;font-weight:700;cursor:pointer;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;border:none;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;display:inline-flex;align-items:center;justify-content:center}.btn-secondary{padding:12px 18px;border-radius:14px;background:#f0f2f7;color:#3a4154;font-size:14px;font-weight:700;cursor:pointer;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;display:inline-flex;align-items:center;justify-content:center}.btn-secondary:hover{background:#f7f8fb;box-shadow:0 4px 12px #00000014;transform:translateY(-1px)}.btn-secondary:active{transform:translateY(0);box-shadow:0 1px 3px #0000000d}.btn-neumorphic-secondary{padding:12px 18px;border-radius:14px;background:#f0f2f7;color:#3a4154;font-size:14px;font-weight:700;cursor:pointer;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;display:inline-flex;align-items:center;justify-content:center}.input-primary{width:100%;padding:12px 14px;border:1px solid #E8EAF0;border-radius:12px;background:#fff;color:#3a4154;font-size:13px;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out}.input-primary:focus{outline:none;border-color:#4353e8;box-shadow:0 0 0 3px #4353e81a}.input-neumorphic{width:100%;padding:12px 14px;border:1px solid #E8EAF0;border-radius:12px;background:#fff;color:#3a4154;font-size:13px;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out}.textarea-primary{width:100%;padding:12px 14px;border:1px solid #E8EAF0;border-radius:12px;background:#fff;color:#3a4154;font-size:13px;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;resize:vertical}.textarea-primary:focus{outline:none;border-color:#4353e8;box-shadow:0 0 0 3px #4353e81a}.textarea-neumorphic{width:100%;padding:12px 14px;border:1px solid #E8EAF0;border-radius:12px;background:#fff;color:#3a4154;font-size:13px;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;resize:vertical}.select-primary{width:100%;padding:12px 40px 12px 14px;border:1px solid #E8EAF0;border-radius:12px;background:#fff url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");background-repeat:no-repeat;background-position:right 12px center;background-size:20px;color:#3a4154;font-size:13px;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none}.select-primary:focus{outline:none;border-color:#4353e8;box-shadow:0 0 0 3px #4353e81a}.select-neumorphic{width:100%;padding:12px 40px 12px 14px;border:1px solid #E8EAF0;border-radius:12px;background:#fff url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");background-repeat:no-repeat;background-position:right 12px center;background-size:20px;color:#3a4154;font-size:13px;font-family:Figtree,-apple-system,BlinkMacSystemFont,sans-serif;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none}.option-block-neumorphic{background:#f5f7fc;border-radius:16px;padding:16px;border:none;box-shadow:#c4c8d4 4px 4px 12px,#fff -2px -2px 6px;transition:all .2s ease-in-out}.option-block-neumorphic:hover{box-shadow:#c4c8d4 5px 5px 14px,#fff -2px -2px 6px;transform:translateY(-1px)}.alert-neumorphic{border-radius:16px;padding:16px;border:none;box-shadow:#c4c8d4 4px 4px 12px,#fff -2px -2px 6px}.alert-neumorphic.success{background:#dcf5eb;color:#0f6e46}.alert-neumorphic.error{background:#ffebee;color:#a0141e}@layer components{.btn-nm-primary{@apply px-4 py-3 rounded-[14px] bg-[#1DA85A] text-white text-sm font-bold cursor-pointer font-sans;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out}.btn-nm-primary:hover{background:#15884d;box-shadow:0 4px 12px #1da85a26;transform:translateY(-1px)}.btn-nm-primary:active{transform:translateY(0)}.btn-nm-secondary{@apply px-4 py-3 rounded-[14px] bg-[#F0F2F7] text-[#3A4154] text-sm font-bold cursor-pointer font-sans;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out}.btn-nm-secondary:hover{background:#f7f8fb;box-shadow:0 4px 12px #00000014;transform:translateY(-1px)}.card-nm{background:#fff;border-radius:16px;padding:18px;border:1px solid #E8EAF0;box-shadow:0 4px 14px #14171f12,0 1px 3px #14171f0a;transition:box-shadow .2s ease-in-out}.card-nm:hover{box-shadow:0 6px 20px #14171f17,0 2px 6px #14171f0d}.input-nm{@apply w-full px-3.5 py-3 rounded-[12px] bg-white text-[#3A4154] text-sm font-sans;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out}.input-nm:focus{outline:none;border-color:#4353e8;box-shadow:0 0 0 3px #4353e81a}.form-field{@apply mb-4;}.form-label{display:block;font-size:11.5px;font-weight:700;color:#5a6172;margin-bottom:6px}.form-label-error{color:#d1383e}.input-inset{width:100%;height:42px;border:none;border-radius:13px;padding:0 13px;font-size:14px;background:#e8ebf1;color:#14171f;font-family:Figtree,sans-serif;box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff;transition:box-shadow .2s ease,background .2s ease}.input-inset::placeholder{color:#9ca3af;font-weight:500}.input-inset:focus{outline:none;box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff,0 0 0 2px #4353e838}.input-inset.is-error{box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff,0 0 0 2px #d1383e}.input-inset-wrap{display:flex;align-items:center;gap:10px;height:42px;border-radius:14px;padding:0 13px;background:#e8ebf1;box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff;transition:box-shadow .2s ease}.input-inset-wrap:focus-within{box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff,0 0 0 2px #4353e838}.input-inset-wrap.is-error{box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff,0 0 0 2px #d1383e}.input-inset-wrap .input-inset-inner{flex:1;border:none;background:transparent;font-size:14px;color:#14171f;font-family:Figtree,sans-serif;height:100%;padding:0;box-shadow:none}.input-inset-wrap .input-inset-inner:focus{outline:none;box-shadow:none}.input-inset-wrap .input-inset-inner::placeholder{color:#9ca3af}.form-error-msg{font-size:11.5px;font-weight:600;color:#d1383e;margin-top:5px}.form-hint{font-size:11px;font-weight:600;color:#b6bccb;margin-top:4px}.card-auth{background:#fff;border:none;border-radius:20px;box-shadow:6px 6px 16px #c4c8d4,-2px -2px 8px #fff;padding:28px}.btn-auth{width:100%;height:46px;padding:0 18px;border:1px solid transparent;border-radius:14px;background:#1da85a;color:#fff;font-size:14px;font-weight:700;font-family:Figtree,sans-serif;cursor:pointer;box-shadow:4px 4px 10px #1da85a59,-3px -3px 8px #fff;transition:all .2s ease;display:inline-flex;align-items:center;justify-content:center;gap:8px}.btn-auth:hover{background:#fff;color:#1da85a;border-color:#1da85a;transform:translateY(-1px);box-shadow:0 4px 12px #1da85a2e}.btn-auth:active{transform:translateY(0)}.btn-auth:focus-visible{outline:none;box-shadow:5px 5px 14px #1da85a66,-3px -3px 8px #fff,0 0 0 3px #4353e838}.alert-inset-error{background:#fff5f5;border-radius:12px;padding:12px 14px;font-size:13px;font-weight:600;color:#d1383e;box-shadow:inset 2px 2px 6px #d1383e14,inset -2px -2px 6px #fff;margin-bottom:18px;display:flex;align-items:flex-start;gap:8px}.textarea-nm{@apply w-full px-3.5 py-3 rounded-[12px] bg-white text-[#3A4154] text-sm font-sans;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;resize:vertical}.textarea-nm:focus{outline:none;border-color:#4353e8;box-shadow:0 0 0 3px #4353e81a}.select-nm{@apply w-full px-3.5 py-3 rounded-[12px] bg-white text-[#3A4154] text-sm font-sans cursor-pointer;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");background-repeat:no-repeat;background-position:right 12px center;background-size:20px;padding-right:40px}.select-nm:focus{outline:none;border-color:#4353e8;box-shadow:0 0 0 3px #4353e81a}.badge{@apply inline-flex items-center px-2.5 py-1 rounded-full text-xs font-bold;}.badge-success{@apply bg-[#E8F8EF] text-[#22C55E];}.badge-warning{@apply bg-[#FFF7DE] text-[#F59E0B];}.badge-error{@apply bg-[#F8D2D4] text-[#D1383E];}.badge-info{@apply bg-[#EEF0FE] text-[#4353E8];}.page-header{display:flex;flex-direction:column;align-items:stretch;gap:.875rem;padding:1rem 2rem;margin-right:2rem;background:#fff;border-bottom:1px solid #E8EAF0;flex-shrink:0}@media (min-width: 1024px){.page-header{flex-direction:row;align-items:center;justify-content:space-between;gap:1.5rem;min-height:68px;padding:0 2rem}}.page-header__main{display:flex;align-items:center;gap:1.25rem;flex:1;min-width:0;flex-wrap:wrap}@media (min-width: 1024px){.page-header__main{flex-wrap:nowrap}}.page-header__title-group{min-width:0}.page-title{font-size:1.125rem;font-weight:800;color:#1da85a;letter-spacing:-.01em;line-height:1.2}.page-subtitle{font-size:.75rem;font-weight:600;color:#9ca3af;margin-top:2px}.page-header__search{flex:1;min-width:200px;max-width:360px}.page-header__end{display:flex;align-items:center;gap:1rem;flex-wrap:wrap;justify-content:space-between}@media (min-width: 1024px){.page-header__end{flex-wrap:nowrap;justify-content:flex-end;flex-shrink:0}}.page-header__tabs{display:none}@media (min-width: 768px){.page-header__tabs{display:block}}.page-header__user{display:flex;align-items:center;gap:.75rem;padding-left:.75rem;border-left:1px solid #E8EAF0}.page-header__user-name{font-size:.875rem;font-weight:700;color:#14171f;text-align:right;line-height:1.2}.page-header__user-role{font-size:10px;font-weight:700;color:#9ca3af;text-transform:uppercase;letter-spacing:.06em}.nav-tabs{display:flex;align-items:center;gap:.25rem;background:#f0f2f7;border-radius:10px;padding:3px}.nav-tabs__item{padding:.4rem .875rem;border-radius:8px;font-size:.8125rem;font-weight:700;color:#6b7280;text-decoration:none;transition:all .15s ease;white-space:nowrap}.nav-tabs__item:hover{color:#14171f;background:#fff9}.nav-tabs__item--active{background:#fff;color:#1da85a;box-shadow:0 1px 3px #14171f14}.search-input{display:flex;align-items:center;gap:.625rem;height:42px;border-radius:14px;padding:0 13px;background:#e8ebf1;box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff;transition:box-shadow .2s ease;width:100%}.search-input:focus-within{box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff,0 0 0 2px #4353e838}.search-input__icon{color:#9ca3af;font-size:18px;flex-shrink:0}.search-input__field{flex:1;border:none;background:transparent;font-size:14px;color:#14171f;font-family:Figtree,sans-serif;min-width:0}.search-input__field:focus{outline:none}.search-input__field::placeholder{color:#9ca3af;font-weight:500}.icon-btn{width:38px;height:38px;border-radius:11px;border:1px solid #E8EAF0;background:#fff;color:#6b7280;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:all .15s ease;box-shadow:0 1px 3px #14171f0d}.icon-btn:hover{background:#f7f8fb;color:#14171f}.page-section-title,.dashboard-section-title{font-size:11px;font-weight:800;letter-spacing:.1em;text-transform:uppercase;color:#9ca3af;margin-bottom:.75rem}.form-grid{display:grid;grid-template-columns:1fr;gap:1rem;align-items:end}@media (min-width: 768px){.form-grid--filters{grid-template-columns:repeat(2,1fr)}}@media (min-width: 1024px){.form-grid--filters{grid-template-columns:1.1fr 1.1fr 1.4fr auto;gap:1rem}.form-grid--filters-2{grid-template-columns:repeat(2,1fr);gap:1rem}}.textarea-inset{width:100%;border:none;border-radius:13px;padding:10px 13px;font-size:14px;line-height:1.5;background:#e8ebf1;color:#14171f;font-family:Figtree,sans-serif;box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff;resize:vertical;transition:box-shadow .2s ease}.textarea-inset:focus{outline:none;box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff,0 0 0 2px #4353e838}.textarea-inset.is-error{box-shadow:inset 3px 3px 7px #c4c8d4,inset -3px -3px 7px #fff,0 0 0 2px #d1383e}.form-actions{display:flex;gap:.5rem;align-items:stretch;height:100%}.form-actions .btn-nm-primary,.form-actions .btn-nm-secondary{height:42px;min-height:42px;flex:1;white-space:nowrap}.form-grid .form-field{margin-bottom:0}select.input-inset{cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%236B7280' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");background-repeat:no-repeat;background-position:right 12px center;background-size:18px;padding-right:36px}.btn-nm-ghost{@apply px-4 py-3 rounded-[14px] bg-white text-gray-700 text-sm font-bold cursor-pointer font-sans;border:1px solid #E8EAF0;box-shadow:0 1px 3px #0000000d;transition:all .2s ease-in-out}.btn-nm-ghost:hover{background:#f7f8fb}.btn-nm-danger{@apply px-4 py-3 rounded-[14px] bg-error text-white text-sm font-bold cursor-pointer border-none;box-shadow:0 1px 3px #d1383e33}.btn-nm-text{@apply px-3 py-2 text-secondary text-sm font-bold rounded-[10px] transition-all;}.btn-nm-text:hover{background:#eef0fe}.btn-nm-sm{height:36px;padding:0 14px;font-size:12px}.btn-nm-lg,.btn-auth{height:46px}.page-body{flex:1;overflow-y:auto;padding:1.75rem 2rem 2rem;margin-right:2rem}.dashboard-content{display:flex;flex-direction:column;gap:2rem;max-width:1600px;width:100%}.dashboard-grid-kpi{display:grid;grid-template-columns:1fr;gap:1.25rem}@media (min-width: 768px){.dashboard-grid-kpi{grid-template-columns:repeat(2,1fr);gap:1.5rem}}@media (min-width: 1024px){.dashboard-grid-kpi{grid-template-columns:repeat(4,1fr);gap:1.5rem}}.dashboard-grid-2-1{display:grid;grid-template-columns:1fr;gap:1.5rem;align-items:stretch}@media (min-width: 1024px){.dashboard-grid-2-1{grid-template-columns:2fr 1fr;gap:1.5rem}}.dashboard-grid-2{display:grid;grid-template-columns:1fr;gap:1.5rem}@media (min-width: 1024px){.dashboard-grid-2{grid-template-columns:repeat(2,1fr);gap:1.5rem}}.dashboard-grid-bottom{display:grid;grid-template-columns:1fr;gap:1.5rem;align-items:start}@media (min-width: 1024px){.dashboard-grid-bottom{grid-template-columns:2fr 1fr;gap:1.5rem}}.dashboard-full-width{grid-column:1 / -1}.card-nm-flush{padding:0;overflow:hidden}.card-nm-head{padding:1.25rem 1.5rem;border-bottom:1px solid #E8EAF0;display:flex;justify-content:space-between;align-items:center;gap:1rem}.card-nm-body{padding:1rem 1.5rem 1.25rem}.card-kpi{background:#fff;border-radius:16px;padding:1.25rem 1.375rem;border:1px solid #E8EAF0;box-shadow:0 4px 14px #14171f12,0 1px 3px #14171f0a;height:100%}.tab-pill{@apply flex-1 border-none rounded-[9px] text-xs font-bold cursor-pointer transition-all;height:32px;font-size:12.5px}.tab-pill-active{background:#1da85a;color:#fff}.tab-pill-inactive{background:#f0f2f7;color:#6b7280}.chat-list-column{width:336px;flex-shrink:0;background:#fff;border-right:1px solid #E8EAF0;display:flex;flex-direction:column;overflow:hidden}.chat-list-header{padding:18px 16px 0}.chat-list-header__row{display:flex;align-items:center;justify-content:space-between;gap:.5rem;margin-bottom:12px}.chat-list-header__title{font-size:18px;font-weight:800;letter-spacing:-.01em;color:#14171f}.chat-status-badge{font-size:11.5px;font-weight:700;color:#1da85a;background:#e8f8ef;border-radius:99px;padding:4px 10px;white-space:nowrap}.chat-search-bar{display:flex;align-items:center;gap:8px;height:40px;border:1px solid #E8EAF0;border-radius:12px;padding:0 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